We've come a long way since I got into the phone systems business. Deciphering today's business communication technology can be daunting because voice and data are increasingly coming together - the word is convergence. It's exemplified in unified communications - bringing together functions like instant messaging, presence management, voice over internet protocol (VoIP for business), computer telephony, and unified messaging.
If that seems like a mouthful (or a brainful), relax. We're going to make it easy to understand and easy to find the information you want without a lot of fancy marketing or technobabble.
Even though lots of people understand Skype and Google Voice from a personal use perspective, it's a bit more of a stretch to understand how hardware and software, for instance business VoIP solutions, can improve the way you do business, apart from the savings in long distance toll charges.
When I got into the telecom business, my husband was already a seasoned telecommunications technician having cut his teeth, so to speak, on Nortel Business Phone Systems working first in West Texas and then coming to Austin where we met after I took a sales job at his company.
One of the owners insisted that new salespeople ride with the technicians on service calls to get a better understanding of the telecommunication industry. He believed this would make us better sales people. Probably so, but I wasn't wild about it. I wore a company shirt and jeans and tennis shoes and carried Newton's Telecom Dictionary around like a missionary with a bible.
I recall having a hard time with the cabling aspect, staring at 66 Blocks with all the colored wire punched down in them like one of those pictures with hidden images within them (I think they call them stereograms). But anyway, I'm confident now that my pain can be your gain. And let me stress again, if you don't find the business communication technology answers you're looking for, contact us personally. If somehow, we don't know the answer, we certainly know someone who does!
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